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The Future of Retail and E-Commerce 2024
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How AI and modern customer experience strategies can help retailers transform
Retailers can overcome some of the challenges they face — such as customer retention — with innovations that enhance engagement and improve the overall customer experience. Joe Walsh — Chief Commercial Officer Ireland at global outsourcer Capita — is passionate about retail. He’s equally passionate about helping retailers succeed in a competitive marketplace, with an...
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Navigating trends and the importance of local shopping
Learn about the future of shopping with trends in eCommerce, ethical choices and value for money — and why you should support local Irish businesses today. As the retail landscape continues to evolve, the future of shopping is shaped by emerging trends in ecommerce, shifting consumer sentiment and a renewed emphasis on value for money....
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How to avoid card fraud during busy periods
When shops get busy, fraudsters strike. Protect your business from payment fraud. These top tips will help stop you from falling foul of the fraudsters, as well as helping you to safeguard your transactions to keep your data secure. A good payments provider will help keep your payments secure, using the latest technology to encrypt...
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Top eight reasons for cart abandonment
A huge number of people abandon an online shop at the point of checkout. To reduce cart abandonment, learn why shoppers leave and how to create a seamless online buying experience. A shocking number of online shoppers don’t follow through on a purchase. Each abandoned sale is lost revenue for your business. Survey explores cart...
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A profound partnership with a payments provider that embodies ‘togetherness’
Learn how a payments provider supplies real-time data for every store and country where it works with IKEA — and how it helps the retailer make better business decisions. Elavon processes an amazing 7 million monthly transactions for the Swedish multinational retailer IKEA, covering in-store, eCommerce and remote sales, as well as software point-of-sale terminals....
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How ‘design thinking’ is placing customers’ needs at the heart of retail
A ground-breaking university course is embracing the concept of design thinking to help shape the future of retail and eCommerce. Customer centric approaches are playing an increasing role in shaping the future of retail and eCommerce. Within that, experts point to greater integration of design thinking — a problem-solving methodology that helps designers understand user...
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The value of career and upskilling opportunities in digital business
The ever-evolving technology being used in the workplace is creating a skills gap and leaving workers feeling left behind. This, however, can be counteracted with digital upskilling. Digital upskilling is the process of expanding and enhancing an individual’s digital skills and competencies to meet the evolving demands of the digital era. This should be a...
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Growing demand for data experts in retail to enhance consumer experiences
Major changes are sweeping through the retail sector, as new technologies transform business models and alter the experience and expectations of consumers. Increased automation, artificial intelligence, new online platforms and virtual reality present new commercial opportunities for many businesses. Understanding and getting ahead of these trends and the impact they are having on consumer behaviour...